Privacy Policy – How 999 bd Protects Your Personal Data

Information We Collect

When you register an account on 999 bd, we collect certain personal information that is necessary to provide our services and comply with regulatory requirements. This includes your full name, date of birth, email address, phone number, and residential address. We need this information to verify your identity, process transactions, and communicate with you about your account.

Beyond registration data, 999 bd also collects information generated through your use of the platform. This includes your gaming history, deposit and withdrawal records, bonus usage, login times, device information, IP address, and browser type. We collect this data to improve our services, detect fraud, and personalise your experience on 999 bd.

• Registration details: name, date of birth, phone number, email address
• Identity verification documents: national ID or passport copies submitted to 999 bd
• Transaction records: deposit amounts, withdrawal requests, payment method details
• Technical data: IP address, device type, operating system, browser version
• Activity data: games played, bet amounts, session duration, bonus claims
• Communication records: support chat logs, emails sent to 999 bd

How We Use Your Information

999 bd uses the information we collect for specific, legitimate purposes. We do not collect data for the sake of collecting it. Every piece of information serves a clear function in delivering and improving our services to players in Bangladesh.

The primary uses of your data on 999 bd include:

• Creating and managing your player account, including identity verification and age confirmation.
• Processing deposits and withdrawals through your chosen payment method. 999 bd needs transaction data to ensure payments are completed accurately and securely.
• Providing customer support. When you contact 999 bd with a question or issue, we use your account information to assist you effectively.
• Preventing fraud and ensuring platform security. 999 bd analyses activity patterns to detect suspicious behaviour, multiple account creation, and other forms of abuse.
• Improving our games and services. Aggregated, anonymised usage data helps 999 bd understand which games are popular, where players experience issues, and how we can make the platform better.
• Sending you important account notifications, such as password reset confirmations, withdrawal confirmations, and security alerts.

If you have opted in to receive promotional communications, 999 bd may also send you information about new games, bonuses, and special offers. You can opt out of promotional messages at any time through your account settings without affecting your ability to use the platform.

Information Sharing

999 bd does not sell your personal information to anyone. Period. We do not share your data with third-party marketers, advertisers, or data brokers. Your information stays within the 999 bd ecosystem unless disclosure is required for the following limited purposes:

• Payment processing: We share necessary transaction details with our payment partners (bKash, Nagad, Rocket, banks) to process your deposits and withdrawals. These partners only receive the minimum information needed to complete the transaction.
• Game providers: When you play games on 999 bd, certain technical data is shared with the game provider to deliver the game content. This does not include your personal identity information.
• Legal requirements: If 999 bd is required by law, regulation, or legal process to disclose your information, we will comply. This may include responding to court orders or cooperating with regulatory authorities.
• Fraud prevention: In cases of suspected fraud or criminal activity, 999 bd may share relevant information with law enforcement or fraud prevention agencies.

All third parties that receive data from 999 bd are contractually obligated to protect that information and use it only for the specific purpose for which it was shared.

Data Storage and Retention

Your personal data is stored on secure servers that employ industry-standard encryption and access controls. 999 bd retains your information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically, 999 bd follows these retention practices:

• Account information is retained for the lifetime of your account plus five years after closure, as required by regulatory standards.
• Transaction records are kept for a minimum of five years to comply with financial record-keeping requirements.
• Technical logs (IP addresses, login records) are retained for 12 months for security and fraud prevention purposes.
• Support communication records are kept for two years after the last interaction.

After the retention period expires, 999 bd securely deletes or anonymises the data so it can no longer be associated with you personally.

Cookies and Tracking

999 bd uses cookies and similar technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit our website. Here is what we use them for:

• Essential cookies: These are required for basic platform functionality on 999 bd, such as keeping you logged in and remembering your language preferences. The platform cannot function properly without these.
• Performance cookies: These help 999 bd understand how players use the platform by collecting anonymised data about page visits, load times, and error rates. This data helps us fix issues and improve performance.
• Functional cookies: These remember your preferences, such as your preferred deposit method or favourite games, so you do not have to set them every time you visit 999 bd.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of 999 bd from working correctly.

Your Rights

As a player on 999 bd, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data that 999 bd holds about you.
• Right to correction: If any of your information is inaccurate or outdated, you can ask 999 bd to correct it.
• Right to deletion: You can request that 999 bd delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask 999 bd to limit how we use your data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, contact our support team at [email protected]. 999 bd will respond to your request within 30 days. We may need to verify your identity before processing certain requests to protect your account security.